Terms and Conditions for Carpetcleaning EC1

These Terms and Conditions set out the basis on which carpet cleaning services are supplied by Carpetcleaning EC1 in the United Kingdom. By making a booking, confirming an appointment, or allowing work to begin, the customer agrees to these terms. These conditions are intended to be clear and fair, and they apply to all standard domestic and commercial carpet cleaning services, including related upholstery or stain-treatment work where agreed in advance. Please read these terms carefully before booking.

In these Terms and Conditions, references to “we”, “us”, and “our” mean Carpetcleaning EC1, and references to “you” and “your” mean the person or business requesting the service. These terms apply alongside any written quote, service description, or booking confirmation provided before the visit. If there is any inconsistency, the written service details agreed for that specific job will take priority, unless otherwise required by law. Nothing in these terms affects your statutory rights.

A booking is considered a request for our services, not an automatic acceptance. We may decline or reschedule a booking if we are unable to provide the requested service safely, if the property conditions are unsuitable, or if essential information has not been provided. Accuracy of information is important, including room sizes, carpet type, access arrangements, parking restrictions, water supply, power supply, and any prior treatment or damage to the carpet. Any quote based on incomplete or inaccurate information may be revised.

Booking Process

Bookings for carpet cleaning services may be made by telephone, email, online form, or other agreed communication methods. To secure a booking, you must provide the information we reasonably require to assess the job, including the service address, preferred date, type of flooring or fabric, the number of rooms or areas, and any particular concerns such as stains, odours, allergens, or pet-related issues. A booking is only confirmed when we acknowledge acceptance of the job and confirm the date, time, and scope of work.

We may provide an estimated price before the visit and a final price on arrival or after inspection if the condition of the carpet differs from the description given at the time of booking. Carpet cleaning EC1 reserves the right to adjust the quote where the work is materially different from the original request, for example where extra rooms are added, heavily soiled areas require more labour, or specialist treatment is necessary. If you do not agree to a revised price, we may cancel the job and charge a reasonable call-out fee where permitted and where costs have already been incurred.

The customer is responsible for ensuring that someone aged 18 or over is present at the premises during the agreed service window, unless we have agreed otherwise in writing. You must ensure that access is available to all areas to be cleaned and that valuables, fragile items, and personal belongings are removed or protected before we arrive. We are not responsible for delays caused by blocked access, incorrect directions, parking restrictions, lift failures, security delays, or the absence of a person authorised to approve the work.

Payments and Pricing

Unless otherwise agreed in writing, payment is due on completion of the service. We may require a deposit, card pre-authorisation, or advance payment for larger jobs, commercial contracts, same-day bookings, or work requiring specialist materials. Any deposit paid may be used to reserve the date and cover administrative costs. If a deposit is stated to be non-refundable in the booking confirmation, that term will apply to the extent permitted by law.

Prices may be quoted as fixed, hourly, per room, or based on the scope of the task. Where a price is based on an inspection, estimate, or initial discussion, it is not a guarantee if the actual condition of the carpet or fabric is materially different. Additional services requested on site, including deeper stain removal, deodorising, sanitising, or moving heavy furniture, may be charged separately. All prices are quoted in pounds sterling unless stated otherwise.

We accept payment by the methods stated at the time of booking or on our invoice. If payment is not made when due, we may charge interest and reasonable recovery costs where allowed by law. We may also suspend future services or refuse further bookings until outstanding sums are paid. If a payment card is declined or a direct transfer fails, you remain responsible for the full amount owed. Any discounts, promotional offers, or special rates are valid only for the terms under which they were offered and may be withdrawn without notice for future bookings.

Cancellations and Rescheduling

You may cancel or reschedule a booking by giving us notice as early as possible. If you cancel with sufficient notice, usually at least 48 hours before the appointment, no cancellation fee will normally apply unless a special order, deposit, or third-party cost has already been incurred. Where shorter notice is given, or where our team has already attended the property, we may charge a reasonable cancellation fee to cover travel, labour allocation, and administration.

If we need to cancel or reschedule due to illness, equipment failure, unsafe conditions, weather, transport disruption, or any event beyond our reasonable control, we will try to offer a new appointment at the earliest practical time. We are not liable for indirect losses arising from a cancellation or delay, such as loss of earnings, missed appointments with third parties, or inconvenience, except where liability cannot be excluded under applicable law. We will always seek to act fairly and communicate changes promptly.

If you are not present, cannot provide access, or ask us to stop work after it has begun, we may treat the booking as cancelled on arrival or partially completed. In such cases, a fee may be charged for the time spent and materials used. If work is postponed because the property is not ready, because furniture has not been moved as agreed, or because the area cannot be safely treated, the visit may still be chargeable. Repeated late cancellations or failed access may result in future bookings being refused.

Service Standards and Customer Responsibilities

We will use reasonable care and skill when carrying out carpet cleaning services. The cleaning method selected may depend on the fibre type, the level of soiling, prior treatments, age, colourfastness, and the condition of the carpet. Some stains, wear marks, discolouration, or odours may be permanent or may improve only partially. We do not guarantee complete stain removal or full restoration of heavily worn or damaged items.

You must tell us before work starts about any existing damage, weak seams, loose fibres, fading, shrinkage, dye instability, water sensitivity, underfloor heating, or previous cleaning attempts. If the carpet or upholstery is not suitable for the requested method, we may refuse to proceed, alter the method, or ask you to accept the risks before continuing. Carpetcleaning EC1 will not be responsible for issues that arise from hidden defects, pre-existing wear, unsuitable materials, or failure to disclose relevant information.

Where furniture is moved as part of the service, this will be done only if it is safe and practical. Heavy, fixed, fragile, antique, or high-value items may be excluded. Any items left in the room that impede access may reduce the area that can be cleaned. You remain responsible for securing pets, protecting sensitive items, and ensuring the environment is suitable for cleaning and drying. Reasonable cooperation from the customer is required to complete the service properly.

Liability and Limitations

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law. Subject to that, we are not liable for indirect, consequential, or economic losses that were not reasonably foreseeable at the time of booking. This includes loss of profit, business interruption, missed trading opportunities, or damage arising from reliance on completion times that were estimates only.

Our total liability for any claim arising from the service shall be limited to the amount paid or payable for the specific service in question, except where a greater liability is required by law. If damage is caused by our proven negligence, we may, at our discretion, repair, replace, re-clean, or provide a refund up to the value of the affected service. Any claim must be raised as soon as reasonably possible and before the item is altered, used extensively, or cleaned by another party.

We are not responsible for damage caused by pre-existing defects, unsuitable carpet condition, failure to follow aftercare instructions, hidden contamination, colour loss, manufacturer defects, or normal wear and tear. Where moisture, heat, pressure, or agitation may affect delicate materials, you accept the inherent risks associated with professional cleaning. If you request treatment against our advice, you do so at your own risk to the extent permitted by law. Insurance details, if relevant, do not create additional obligations beyond these terms.

Waste Regulations and Environmental Compliance

We aim to carry out our services in a lawful and environmentally responsible manner. Waste generated during carpet cleaning, including dirty water, waste solution, and disposable materials, will be handled in accordance with applicable UK waste regulations and local disposal requirements. We may not be able to dispose of all waste on site, and some waste may need to be retained, transported, or removed by approved methods. We will use reasonable care to avoid unlawful disposal and unnecessary environmental impact.

You agree not to ask us to dispose of prohibited substances, hazardous waste, sharp objects, medical waste, asbestos, chemicals not associated with the service, or any material that requires specialist handling unless we have expressly agreed in advance and have the legal ability to do so. If such items are discovered during the service, we may stop work, leave the area safe where possible, and notify you that additional action is required. Any resulting delays or extra costs may be charged to you where permitted by law.

You are responsible for informing us of any known contamination or special waste issues before the job begins. Where our equipment collects wastewater or debris, we will manage it in line with our standard procedures and legal duties. If the property has specific drainage restrictions, building management rules, or waste handling requirements, you must tell us in advance. We are not liable for penalties, delay, or extra charges resulting from your failure to disclose such restrictions.

Force Majeure, Complaints, and General Terms

We will not be in breach of these terms if performance is delayed or prevented by events beyond our reasonable control, including extreme weather, fire, flood, strikes, civil disturbance, supply failure, public health restrictions, or transport disruption. In such cases, we will use reasonable efforts to rearrange the appointment or provide an alternative solution where possible. If a force majeure event continues for an extended period, either party may cancel the affected booking without liability for consequential loss.

If you have a concern about the service, you should raise it as soon as possible so it can be investigated promptly. We may request photographs, access to the treated area, and a reasonable opportunity to inspect or attempt a remedy. Failure to allow us a chance to resolve the issue may affect any remedy offered. Any goodwill adjustment or re-clean is offered without admission of liability unless required by law.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in force. No delay or failure by us to enforce a right will operate as a waiver of that right. These terms form the entire agreement between us and you in relation to the service, unless varied in writing. Any variation must be agreed by both parties.

Governing Law

These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory law requires otherwise. This applies to contractual disputes, non-contractual disputes, and any issue relating to the interpretation or enforcement of these terms.

By proceeding with a booking, you confirm that you understand and accept these terms and that you have authority to agree on behalf of the property owner, landlord, managing agent, business, or other relevant party if applicable. Carpetcleaning EC1 may update these Terms and Conditions from time to time, and the version in force at the time of booking will apply to that service unless a later written variation has been agreed. These terms are intended to support a professional, transparent service relationship.