Privacy Policy - Carpetcleaning Ec1

Last updated: 2026

This Privacy Policy explains how Carpetcleaning Ec1 collects, uses, stores, shares, and protects personal data in connection with the services we provide. It applies to all Carpetcleaning Ec1 customers in the area, including prospective customers, current customers, and individuals who interact with us in relation to bookings, service delivery, payments, and support. We are committed to handling personal data in a lawful, fair, and transparent manner in accordance with the UK GDPR and the Data Protection Act 2018.

1. Who We Are

For the purposes of data protection law, Carpetcleaning Ec1 acts as the data controller for the personal information we process about our customers and service users. This means we decide how and why your personal data is used when you arrange or receive our services. We take data privacy seriously and have implemented appropriate organisational and technical measures to protect the information entrusted to us.

2. Information We Collect

We only collect personal data that is necessary for the provision of our services, for customer administration, and for compliance with legal obligations. The types of data we may collect include:

• Identity details such as your name and title.
• Contact information such as your address, email address, and telephone number.
• Service details such as property access notes, booking preferences, carpet or upholstery cleaning requirements, and service history.
• Payment information such as transaction records, billing details, and payment confirmation. We do not store full card details where payment is processed securely by a third-party provider.
• Communication records such as messages, complaints, feedback, and customer service correspondence.
• Technical data such as limited website or device information if you interact with our digital systems, including IP-related logs where applicable.

We do not intentionally collect special category data unless it is strictly necessary and you have provided it voluntarily or a legal basis applies. If such information is ever received, we will handle it with enhanced care and only for a lawful purpose.

3. How We Use Your Personal Data

We use your information for the following purposes:

• to respond to enquiries and manage bookings;
• to provide and improve our cleaning services;
• to manage payments, invoices, and financial records;
• to communicate with you about appointments, changes, or service issues;
• to handle complaints and resolve disputes;
• to maintain internal business records;
• to comply with legal, regulatory, accounting, and tax obligations;
• to protect our business, staff, customers, and property from fraud or misuse.

We will only use personal data in ways that are compatible with the purpose for which it was originally collected, unless we have a lawful basis to do otherwise.

4. Lawful Basis for Processing

Under data protection law, we must have a lawful basis for each processing activity. Carpetcleaning Ec1 relies on the following lawful bases:

Contract

We process your data where it is necessary to enter into or perform a contract with you. This includes managing bookings, delivering cleaning services, taking payments, and providing customer support.

Legal Obligation

We may process data where required to comply with legal obligations, such as keeping financial records, meeting tax requirements, or responding to lawful requests from authorities.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include service administration, internal record-keeping, preventing fraud, improving services, and defending legal claims.

Consent

In limited situations, we may rely on your consent, for example where you voluntarily agree to receive optional communications not necessary for the service. Where consent is used, you may withdraw it at any time.

5. Sharing Your Information

We may share personal data with carefully selected third parties known as processors or service providers who help us operate efficiently. These parties only process data on our instructions and are required to keep it secure and confidential. Examples may include:

• Payment processors for secure handling of financial transactions.
• IT and hosting providers for storage, communications, and system support.
• Accounting or bookkeeping providers for financial administration.
• Customer management or scheduling tools used to organise bookings and service records.
• Professional advisers such as legal or tax advisers where necessary.

We may also disclose information if required by law, to enforce our terms, to protect our rights, or in connection with legal proceedings. We do not sell personal data.

6. International Transfers

If any of our processors store or access data outside the UK, we will ensure appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or equivalent protective measures. We only transfer personal data where permitted by law and where suitable security protections are available.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, tax, and reporting requirements. Retention periods may vary depending on the type of record and the reason it was collected.

In general:

• customer and service records are kept for the period needed to manage the relationship and support after-service issues;
• financial and tax-related records are kept for the period required by law;
• complaints or dispute records may be retained for a longer period where needed to establish, exercise, or defend legal claims;
• data no longer needed is securely deleted, anonymised, or archived in line with our retention practices.

We review retention periods periodically to ensure we are not holding personal data longer than necessary.

8. Data Security

We use appropriate technical and organisational measures to protect personal data against accidental loss, misuse, unauthorised access, alteration, or disclosure. These measures may include access controls, secure systems, staff confidentiality obligations, and data minimisation practices. While no system can be guaranteed completely secure, we work to maintain a strong level of protection proportionate to the nature of the data we process.

9. Your Rights

As a data subject, you have several rights under data protection law. These rights may be subject to legal conditions or exceptions, but we will always assess your request carefully and respond appropriately. Your rights include:

• Right of access – to request a copy of the personal data we hold about you.
• Right to rectification – to ask us to correct inaccurate or incomplete data.
• Right to erasure – to request deletion of your data in certain circumstances.
• Right to restriction – to ask us to limit how your data is used in certain situations.
• Right to object – to object to processing based on legitimate interests or direct marketing.
• Right to data portability – to receive certain data in a structured, commonly used format where applicable.
• Right to withdraw consent – where we rely on consent, you may withdraw it at any time.

You also have the right to raise concerns with the Information Commissioner’s Office (ICO) if you believe your data has been handled unlawfully. We encourage you to contact us first so we can try to resolve any issue directly and promptly.

10. Children’s Data

Our services are intended for adults and business or household customers arranging cleaning services. We do not knowingly collect personal data from children unless it is necessary in a specific case and lawfully obtained. If we become aware that child data has been collected inadvertently, we will take appropriate steps to delete or protect it.

11. Cookies and Similar Technologies

If we use digital services that involve cookies or similar technologies, these are used only where necessary, for analytics, functionality, or security purposes, and in accordance with applicable law. Where consent is required, we will seek it before placing non-essential cookies. You can manage cookie preferences through your browser settings or any available consent controls.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any revised version will apply from the date it is published or otherwise communicated. We recommend reviewing this policy periodically to stay informed about how we protect your information.

13. Contact and Further Information

This policy is designed to provide clear and transparent information about how Carpetcleaning Ec1 handles personal data. If you are a customer in the area and wish to exercise your rights, ask a question, or raise a concern, your request will be handled in line with data protection law and our internal procedures.

In summary: we collect only the data needed to provide our services, process it on lawful grounds, keep it for limited periods, use trusted processors, and respect your privacy rights at every stage.